SHIPPING & RETURNS

Shipping

Answer

We offer free shipping for all orders above 50 EUR. If less, you should pay a fee of 3,50 EUR.

Answer

Our warehouse will collect your order in 2 business days after the payment has been received.

Answer

We offer shipping via OMNIVA service. The orders are delivered to one of the closest post machines to your delivery address.

The shipping takes around 1-5 business days from the moment your order was shipped.

Answer

The shipping takes around 1-5 business days from the moment your order was shipped.

Faulty items & returns

Answer

All of our returns and exchanges are free of charge.

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We accept returns and exchanges of the items within 14 days from the moment the order was received.

The items must be returned or exchanged unworn, unwashed, with an original tag attached. Other conditions apply for faulty items - please check the corresponding question.

Answer

Please fill out the Returns and Exchanges form you received with your order.

If you have not received it, please contact us via shop@aruelle.com – we will send it to you shortly.

To receive a return sticker, please also contact us via shop@aruelle.com - do not forget to let us know your order number.

The size of parcel shall not be bigger than M size of OMNIVA standards (38x64x19cm). The items must be securely packed.

Answer

We are really sorry if this happens! If you believe your item is faulty, please check the “faulty item” box at the Returns and Exchanges form. If you wish to exchange or return it, please specify at the corresponding box as well.

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Normally, we process the payments within 10 business days after the goods were received and inspected.

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If the item is not faulty and is returned or exchanged having clear signs of usage, we will not accept it. In that case, additional shipping fee will be applied if there is a wish to send the item back to you.

Unable to find satisfactory answers ? Contact Support

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