Shop our new Autumn/Winter 22-23 collection. Free shipping for Lithuanian orders over 50 EUR.

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SHIPPING & RETURNS

Shipping

Answer

We offer free shipping for all orders above 50 EUR. If less, you should pay a fee of 3,50 EUR.

Answer

Our warehouse will collect your order in 2 business days after the payment has been received.

Answer

We offer shipping via OMNIVA service. The orders are delivered to one of the closest post machines to your delivery address.

The shipping takes around 1-5 business days from the moment your order was shipped.

Answer

The shipping takes around 1-5 business days from the moment your order was shipped.

Faulty items & returns

Answer

We hope you love our products as much as we do. If you are not completely satisfied with your purchase, you can easily exchange/return your item(s) once free of charge. In case you want to perform one of the actions again, the shipping costs will be deducted from the return value.

Last updated on November 28, 2022.

Answer

You have 14 days from receipt of your order to initiate an exchange or return.

The items must be returned unworn, unwashed, with an original tag attached.

Other conditions apply for faulty items - please check the corresponding question.

Last updated on November 14, 2022.

Answer

1. Complete the exchange/return form you received with your order. Then include the exchange/return form and invoice with the returned items. (If you have not received exchange/return form, please contact us via shop@aruelle.lt – we will send it to you shortly).

2. Parcels can only be returned via Omniva parcel machines. Please go to https://grazinimai.omniva.lt/parduotuves/www-aruelle-lt and follow the instructions in order to get a return sticker. (The size of the return parcel should not be bigger than M size of OMNIVA standards: 38x64x19cm).

3. In case of a exchange/return, the Buyer shall comply with the following conditions: the buyer must pack the item(s) securely; the returned item(s) shall be placed in the original undamaged packaging; the item(s) shall not be damaged; the item(s) shall not be used and shall be undamaged; the item(s) shall be unused and have the same marketable appearance (labels); the returned item(s) must be in the same configuration as the Buyer received it. Other conditions apply for faulty items - please check the corresponding question.

Last updated on November 28, 2022.

Answer

We are really sorry if this happens! If you believe your item is faulty, please check the “faulty item” box at the Returns form.

If you wish to exchange faulty item, please contact us at shop@aruelle.lt with any images of the fault as well as a description of what the fault appears to be and we can begin the faulty item exchange process for you.

Answer

Normally, we process the payments within 10 business days after the goods were received and inspected.

Answer

If the item is not faulty and is returned having clear signs of usage, we will not accept it. In that case, additional shipping fee will be applied if there is a wish to send the item back to you.

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